So just how this works is after you order with a Representative, they'll take your order, then order your products from Avon, and then deliver them for your needs when they arrive. But once you get and order through the Online Avon Store, or from an Avon Rep online, Avon delivers the products directly from their warehouse to your door. You can often get throughout the delivery cost by shopping with a rep offering free shipping with a minimum purchase. This can be useful for those who can't order via a regular representative because you just order from Avon online, like everybody else would Avon rep online with any online shopping outlet. You set your order, pay and the Avon warehouse handles the delivery process.